App Store & Google Play support URL

Track & Travel FAQ

Help for currency conversion, OCR scanning, trips, and purchases.

This is the official support page for Track & Travel. Most answers are below. If you still need help, email track.and.travel.app.support@gmail.com.

What is Track & Travel?

A travel desk in your pocket: currency converter, on-device OCR price scanner, and trip expense tracker. You can open it and start converting immediately. No account is required.

Does the app work offline?

Yes. Conversion, scanning, and expense tracking are designed to work without Wi‑Fi or roaming. Cached rates are used when you are offline. Connect when you can if you want the latest market rates.

Do I have to create an account?

No. The app works without sign-up. Sign-in is optional if you later choose to back up trips or purchases across devices.

How does the OCR price scanner work?

Point the camera at a price tag, menu, or receipt. Text is read on your device, converted to your home currency, and can be logged to a trip. Camera frames are processed locally and are not uploaded for OCR.

What is included in Free vs Premium?

Currency conversion and OCR scanning are available on the free tier. Premium unlocks the full expense tracker and World View. Free users can also unlock premium features temporarily by watching a rewarded ad.

How much does Premium cost?

Plans are billed through Apple or Google, not through this website. Typical store prices: Monthly $2.99, Annual $24.99, Lifetime $39.99 (one-time). The price shown in the store at checkout is the one that applies for your region.

How do I restore a purchase on iPhone?

Open Track & Travel, go to the paywall or Premium screen, and tap Restore Purchases while signed in with the same Apple ID you used to buy. Lifetime and subscriptions restore this way.

How do I cancel a subscription?

Apple handles billing. On iPhone: Settings → your name → Subscriptions → Track & Travel → Cancel. You keep access until the current period ends. Lifetime is not a subscription and does not auto-renew.

I was charged but Premium is not unlocking

Restore purchases first (see above). Confirm you are on the same Apple ID. If it still fails, email support with the Apple receipt or last four digits of the order, the approximate time of purchase, and your device model. Do not send full card numbers.

How do I delete my account or data?

If you never signed in, uninstalling the app removes on-device data. If you are logged in, open Profile, tap the Account card, then choose Delete account on the account details screen. Delete account only appears when you are logged in. If you cannot reach that screen, email track.and.travel.app.support@gmail.com from the address on the account.

Where is my data stored?

Trip notes, expenses, and OCR stay on your device unless you choose optional backup. We do not sell personal data. Ads on the free tier are requested as non-personalized by default.

The converter or scanner is wrong

Rates can lag when you have been offline. Scan quality depends on lighting and print contrast. Try a closer shot, more light, and a stable hold. If a currency pair is missing, tell us which pair you need.

Still stuck?

Contact support

We read every message. Include your OS version, app version (Settings in-app), and what you already tried.

track.and.travel.app.support@gmail.com

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